Office Policies

Attendance

Consistent attendance is one of the most important factors in effective psychotherapy. Clients are expected to attend all scheduled sessions and to arrive on time. If you arrive more than 15 minutes late, your session may need to be rescheduled at your clinician's discretion and may be recorded as a no-show.

Cancellation Policy

We understand that life is unpredictable. If you need to cancel or reschedule, we require at least 24 hours' advance notice. To cancel, please contact our administrative team by phone or through the client portal. Cancellations made with less than 24 hours' notice will be subject to the missed session fee below.

No-Shows

A no-show is defined as failure to attend a scheduled appointment without prior notice. If you miss three sessions without the required notice, your clinician will discuss referral options to ensure you continue to receive appropriate support, as sustained non-attendance is not clinically or operationally sustainable.

Missed Session Fee

A fee of $100.00 will be charged for all late cancellations and no-shows. This fee is your sole financial responsibility and is not billable to insurance. All outstanding missed session fees must be paid before your next appointment can be scheduled or attended.

Account Holds

If you miss three or more copayments, or your outstanding balance exceeds $250.00, Crown Counseling reserves the right to pause services until your account is brought current.

Acknowledgment

Clients confirm on the intake form that they have read and understood Crown Counseling's office policies and agree to abide by them.