Accessibility

Crown Counseling wants everyone to be able to read this site, understand what care we offer, and start an intake, including people who use a screen reader, navigate by keyboard, rely on captions, or need larger text and higher contrast.

What we aim for

We build against the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. In practice that means every page can be operated by keyboard alone, focus is always visible, images that carry meaning have text alternatives, form fields have real labels, colour is never the only thing distinguishing one state from another, and animation is turned off for anyone whose device asks for reduced motion.

What we have done

In October 2026 we reviewed the whole site against those guidelines and fixed what we found. This is what the site does today.

Across the site

• A "Skip to main content" link at the top of every page, so keyboard users can get past the menu in one keypress.
• Every link, button and form field shows a clear outline when it has keyboard focus.
• Text and buttons meet the WCAG AA contrast ratios across the site: 4.5 to 1 for normal text, 3 to 1 for large text and for the outlines of form fields. We darkened our copper buttons and several greys and blues to get there. The one exception we know of is listed under Known limitations.
• Pages are marked up with landmarks (header, menu, main content, footer), so screen readers can jump straight to the part they want.
• Every image either has a text description or is marked as decorative, so screen readers skip it.
• Anything that moves by itself, such as the homepage video, the therapist photo strips and the modality carousel, has a Pause button. Decorative animations stop on their own within five seconds.
• If your device is set to reduce motion, animation is switched off, including the homepage video.

Intake and other forms

• Every field has a visible label, and required fields are clearly marked.
• Name, email, phone and date of birth fields tell your browser what they are, so autofill works.
• In the intake form, each step is announced, for example "Step 2 of 3", and keyboard focus moves to it, so you never lose your place.
• A problem with a field is flagged at that field, and every error message is read out by screen readers. So is the confirmation after you submit.
• The therapy cost and out-of-network calculators use standard controls that work with the arrow keys, and read out the result as it changes.

Assessments and EMDR tools

• Questionnaire answers work as a proper set of choices with a screen reader or the keyboard. Each new question, and your score at the end, is read out.
• Every slider and setting has a label and reads its value with units, for example "60 beats per minute".
• Buttons say which option is currently selected, and colour choices have names, not codes.
• The bilateral music upload works by keyboard, and the EMDR Light Bar keeps its controls on screen in full-screen mode.
• Nothing on the site flashes more than three times a second. The light-based EMDR tools stay under that limit and include a note pointing people with photosensitive epilepsy to the sound and tapping tools.

Articles

• The colours in our statistics and review articles meet the same contrast ratios as the rest of the site.
• Wide tables that scroll sideways on a phone can be scrolled with the keyboard.

How we check

Every change to this site is checked automatically against WCAG 2.1 AA, page by page in a real browser, using the open-source axe-core testing engine. We have also tested the skip link, the intake form and the assessments using only a keyboard.

An automated check cannot hear the site the way a screen reader user does, and we have not yet had it audited by an independent accessibility firm, so we are not claiming full conformance. Where we fall short, we would rather hear about it and fix it than say nothing.

Known limitations

• Some articles were carried over from our previous website and may contain images without descriptions, or tables that are awkward to read with a screen reader. We are working through them.
• The self-guided EMDR and assessment tools are visual and interactive by nature. The bilateral audio tools work without sight; the light bar and eye-movement tools do not. If one of these would help you and you cannot use it, your therapist can run the same exercise with you in session.
• The embedded Google map on our office and footer pages is a third-party component we do not control. The address, directions and transit information are also given as text.
• The small axis labels on the charts in our statistics articles are lighter than we would like, and some pages skip a heading level. We are working through both.

If this site gets in your way

Tell us, and we will fix it — and in the meantime we will get you what you needed another way. Call or text (718) 208-4780, or email Office@crowncounseling.com. Please say which page you were on and what happened. We answer accessibility requests the same way we answer everyone else: a real person, within one business day.

You can also start an intake entirely by phone. Nothing on this website is the only route to care.

Last reviewed: October 2026