Online Therapy in Upstate New York

Our clinicians are licensed for all of New York State, so a client in Buffalo, Albany, or the Hudson Valley gets the same therapist and the same coverage by video.

No matter where you are in New York State, from the Hudson Valley to Albany, Syracuse to Buffalo, Crown Counseling's telehealth services are available to you. Our therapists are licensed in New York State and provide the same quality care to upstate clients as they do locally in Brooklyn. If you're in a rural area with limited local therapy options, or simply prefer the convenience of video sessions, we're here for you.

How video sessions work

Our clinicians are licensed in New York State, so a client in Upstate New York gets the same therapist, the same session and the same insurance coverage as someone walking into our Crown Heights office. Before each appointment we send a secure link. You need a camera, a connection and a door that closes.

If you ever want to come in, you can. Telehealth only. Sessions work from anywhere in New York State with an internet connection. Amtrak / Metro-North: For rare in-person visits: trains to Penn Station or Grand Central, then subway to Crown Heights.

Who you might see

Clinicians whose profiles list the work highlighted on this page. The office matches you after a short call, so this is who works in these areas, not a menu.

Chanah Faygen
Licensed Master Social Worker
Individual Therapy (Telehealth), Couples Therapy, Trauma Treatment, EMDR
Hannah Kraus
Licensed Master Social Worker
Individual Therapy (Telehealth), Couples Therapy, Trauma Treatment, EMDR
Alexa Goldfeder
Licensed Master Social Worker
Individual Therapy (Telehealth), Couples Therapy, Trauma Treatment
Ben Shannon
Licensed Clinical Social Worker
Individual Therapy (Telehealth), Couples Therapy, Trauma Treatment

Mental health resources in Upstate New York

Weekly therapy is one part of care. These are the places in and around Upstate New York for the moments it is not enough, or for someone who needs a clinic that takes Medicaid or a sliding scale today. Our own list of hotlines is on the resources page.

If you are in crisis right now

Call or text 988. From a 212, 718, 646, 917, 347 or 929 number you reach NYC 988 directly; from any other area code, ask to be transferred to NYC 988. Chat is at nyc988.cityofnewyork.us.
NYC 988 can send a Mobile Crisis Team to you, anywhere in the city, between 8 am and 8 pm, seven days a week. You can ask for one for yourself or for someone else.
If someone is in immediate danger, call 911 or go to the nearest emergency room. Every emergency room can stabilise a psychiatric emergency; the programs listed below are the ones built for it.

Outside New York City, 988 works everywhere in the state and can connect you to your county's crisis service. In an emergency, go to the nearest emergency room.

Addresses and numbers checked 28 September 2026 against each organisation's own site or NYC government listings. If one is wrong, tell us on the feedback page.

What we offer Upstate New York residents

Individual Therapy (Telehealth)Couples TherapyEMDRCBTTrauma Treatment

Questions from Upstate New York

Are your therapists licensed to see someone in Upstate New York?⌄

Yes. Every clinician is licensed in New York State, which covers Upstate New York. Sessions are by secure video from wherever you are, and if you ever want to come in, our office is at 1398 Carroll Street in Crown Heights, Brooklyn.

What do I need for a video session?⌄

A phone, tablet or computer with a camera, a reliable connection, and a private place to talk for the session. We send a secure link before each appointment; there is nothing to install.

Is video therapy as effective as in person?⌄

For most people and most concerns, yes, and the research on it is consistent. Where in-person work matters more, for some children or some trauma treatment, your clinician will say so and you can come to Crown Heights for those sessions.

Do you take my insurance?⌄

We are in network with most major plans, including Medicaid, Healthfirst, MetroPlus and Fidelis, and video sessions are covered the same way as in-person ones. Tell us your plan on the intake form and the office will confirm coverage first.

What happens after I fill in the form?⌄

The office calls you to ask what you are looking for, match you with a clinician who works in that area, and find a time that works with your day.

Start therapy in Upstate New York

Fill out the short form below. We verify your coverage and get back to you — usually the same day.

Prefer to talk? Call (718) 208-4780 and a real person answers.

The office is closed, reopening soon. Fill this in and we will come back to you.

This form is not for emergencies. If you are in crisis, call or text 988, the Suicide & Crisis Lifeline, or dial 911.